Human Resource Problems During Software Conversion at

Johnson Regional Hospitals:  A Teaching Case

Samuel C. Ross & William H. Ross

International Journal of Teaching and Case Studies, 2019, Vol. 10, No. 4, pp. 359-375

Abstract:

This teaching case recounts several human resource management problems encountered by an information technology contracting firm as it assisted a regional hospital chain with an electronic medical records software conversion.  The case presents issues pertaining to training (e.g., needs assessment, training methods and evaluation), as well as personnel selection and US-based legal concerns (e.g., the Family and Medical Leave Act).  Other managerial and organizational behavior issues also emerge pertaining to group dynamics, inter-group conflict, and unprofessional employee behavior.  Undergraduate students in human resource and organizational behavior courses are asked to identify what the managers did correctly and incorrectly, apply theories, and resolve problems.

Cover image and abstract (c) the International Journal of Teaching and Case Studies.  All rights reserved by Inderscience, the publisher.