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If you simply assert that three speeds are adequate for "around here," you may be missing his underlying interests. The customer may not be planning on using the bicycle "around here." Or he may think that people wont think he is "cool" if he only has a three-speed if you know why he thinks he will need ten speeds, then you can better assess whether your bicycle will meet his needs.
Similarly, if you jump to the conclusion that "price" is the real issue, then, by lowering the price, you may be "solving" the wrong problem. Youll have not addressed his concerns, plus youll get a lower price.
A Good Rule of thumb: When the other person complains, ask a question so that you will better understand his or her underlying interests.
Factors that make integrative bargaining more likely
There are several situational factors that make integrative bargaining more likely: These are listed below:
-A motivation to work together (e.g., a rare opportunity that requires both sides to work together to obtain).
-The fact that you must live and/or work together after the agreement is negotiated.
-A common enemy (or threat).
-Expanding resources (e.g., company sales and revenues are up).
-Bargaining calmly and without anger.
-Belief in the validity of the other sides underlying interests (if not their initial bargaining position).
-Open and honest information sharing (this is not the time to bluff or to give a laundry list of "throw-away" demands).
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